FREQUENTLY ASKED QUESTIONS

Frequently asked questions

When will my purchase arrive?


Makario'S Artesanos will ship our your order within 1-3 business days. We send out shipments Monday - Friday. We do not ship on holidays or weekends. Once the package is shipped out it will take between 10-15 business days to arrive. If there is a delay with your order or any other form of setback due to payment processing problems, product shortages etc. we will connect with you via email. If you would like to cancel your order we request that you contact us through email at sales@makariosartesanos.com. Please be aware that customs and duties taxes may be charged by your country upon arrival. All duties and taxes must be paid upon delivery. Makario'S Artesanos is not responsible for these duties and taxes. If we have been given an incorrect postage address, Makario'S will not be liable nor responsible for providing a refund for the purchase made. However, if for some reason your package does not arrive please contact us and we will happily look into any issues that may have arisen.




What is your return policy?


Makario'S Artesanos is a small and locally based company, we do not offer returns at this time. However, if you are unsatisfied with any aspect of your purchase please contact us and we will do everything we can to resolve the issue!




What parts of the bag are actually handmade?


We are pleased to tell you that all of the textiles used on both the interior and exterior of the bag have been hand woven by talented weavers. The actual production of the bag is also handcrafted.




Can I place a custom order?


Yes. Makario'S Artesanos does accept custom orders. Please contact us for more details at sales@makariosartesanos.com.




Do you do wholesale orders?


Absolutely! Please connect with us at sales@makariosartesanos.com. At Makario'S we love to fufill wholesale orders as they proivde a large amount of work to the Artisans at a given time! Please also connect with us to see our wholesale cataloge.




What do you mean when you say your products are ethically made?


Our Handmade Bags support the local econmy here in Guatemala. We provide work to the Indegenous population, many of whom do not have other work opportunites. We pay our makes a fair salary that is above minimum wage and offer them a safe place to work. They also receive annual bonuses. We also pay all of the weavers a fair wage for their work, and provide financial support to those in need when necessary.




Is any child labor used in the production of your bags or other products?


No. We do not use any child labor in the production of our products.




Why are the textiles and huipils so unique?


The textiles we use are handmade using a traditional Mayan backstrap weaving technique. This work takes the weaver many hours, as they express themselves though their intricate weavings. Each textile tells a unique story of the culture and history of the woman who made it!





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